Moveworks AI Assistant Supercharged with GPT-5.1 Upgrade

Moveworks AI Assistant Supercharged with GPT-5.1 Upgrade

At Moveworks, our mission is to continuously elevate the capabilities of our AI Assistant, ensuring it drives maximum value across your entire enterprise. Each new foundation model release represents a pivotal opportunity to enhance this commitment.

Introducing the GPT-5.1 Powered Reasoning Engine

We are thrilled to announce that the Moveworks Reasoning Engine is now powered by GPT-5.1 — OpenAI’s most advanced flagship model to date. This significant upgrade delivers major gains in performance, accuracy, and transparency, empowering our AI Assistant to provide faster, more insightful support across your organization. This is a monumental step in our journey to make employee support radically more efficient.

Our Commitment to Best-in-Class Technology

Our guiding principle at Moveworks is to remain technology-agnostic to ensure we deliver the absolute best outcomes for our customers. We rigorously and continually evaluate models from OpenAI, Meta, Google, Snowflake, and other leading research labs. This rigorous process allows us to adopt the optimal technology for each specific job within our complex system.

The Sophisticated Hybrid AI System

The Moveworks Reasoning Engine is not just one model, but a sophisticated hybrid AI system. It autonomously understands, plans, executes, and adapts to employee requests by intelligently orchestrating multiple models from different providers. Each model is optimized for specialized tasks, ensuring peak efficiency and accuracy.

With this upgrade, GPT-5.1 now powers several of the highest-impact reasoning and planning functions within this hybrid system. These include critical operations like plugin orchestration, task decomposition, and knowledge synthesis. Meanwhile, other specialized models from various providers adeptly handle domain-specific workloads. This ensures that every task is handled by the model best suited for it, leveraging the unique strengths of each component.

Because Moveworks meticulously maintains this cutting-edge hybrid AI infrastructure for you, your Assistant simply works. We proactively handle all security testing, performance evaluations, and complex model upgrades behind the scenes. This allows your team to remain focused on rollout and adoption, confident that your AI Assistant is continuously getting smarter and more capable over time, without any operational overhead on your part.

Rigorously Validated Benefits of GPT-5.1

Before integrating OpenAI’s GPT-5 family of models, we undertook months of intensive and rigorous evaluations to ensure demonstrable improvements for our customers. Our validation process included:

• Side-by-side model tests: We compared new model versions against existing ones on real, current use cases to validate performance improvements.
• Golden set checks: We meticulously measured accuracy on core, pre-defined plugin tasks, such as trigger identification and argument filling.
• Regression analysis: We confirmed that new changes did not negatively impact performance on previously strong, established capabilities.
• Human review on live traffic: Our experts assessed overall user experience quality and nuanced differences in areas like summary generation and citation accuracy.

Given that our AI Assistant is entrusted with taking action and updating live business systems for millions of employees worldwide, we only implement upgrades when the new model clearly demonstrates proven, measurable improvements for our valued customers. Our evaluations conclusively show that GPT-5.1 delivers clear, tangible gains in user experience. Furthermore, it offers better latency relative to GPT-5, allowing us to leverage its higher reasoning capabilities without compromising response times.

Measurable Gains for User Experience

The integration of GPT-5.1 brings several key enhancements:

• Smarter, more relevant tool use: The AI Assistant can now find the right tools more efficiently by executing multiple processes in parallel, solving requests faster. A notable reduction in SmartHandoffPlugin calls indicates that the model is more likely to resolve requests independently before escalating to other systems or human intervention.
• More relevant search summarization capabilities: We can now look across a larger set of relevant sources and summarize information in a more useful and concise manner for the user. One tangible outcome is significantly higher information intensity in returned responses – they are 14% longer responses, featuring an impressive 39% more resources cited.
• Personalized search results: A crucial improvement is the AI Assistant’s enhanced ability to tailor answers to each individual employee. This personalization is based on dynamic attributes like location, country code, role, department, and other custom organizational data. By incorporating these attributes into its working memory, the Assistant provides a truly personalized search experience.
• New experiences unlocked: GPT-5.1 also lays the essential groundwork for exciting future improvements. These include richer reasoning steps to help users understand how the Assistant 'thinks', response streaming for a more dynamic interaction, and the ability to choose its extended thinking levels. Stay tuned for these groundbreaking updates coming soon.

Live Today, No Action Required

We are delighted to confirm that the Moveworks Reasoning Engine is already powered by GPT-5.1. There is no setup work or downtime required on your end — your AI Assistant has automatically been upgraded, ensuring a seamless transition and immediate access to these enhanced capabilities. (Note: Few account exceptions may apply; please contact your Customer Success Manager for more information).

Alongside our Reasoning Engine, Quick GPT — Moveworks’ enterprise-secure generative AI feature for research and content creation — has also been upgraded to GPT-5 mini’s enhanced reasoning and clarity. This produces more structured, context-aware content with relevant citations for all your research and writing needs.

Moving Forward

Moveworks remains steadfast in its commitment to innovation without compromise, consistently delivering measurable improvements and a new level of transparency. We are incredibly excited for what the future holds, embracing every step of foundation model evolution to bring you the best in enterprise AI. If you’re interested in exploring how these advancements can transform your workforce, connect with your Moveworks account team or reach out to learn more today.